ACT Pet Care

FAQ's

 


Q: I have a dog that needs to be walked for longer than the time/s specified on your services and fees page. Is this possible?


A: Yes. We can arrange to take your dog for longer walks if needed, however there will be an additional charge for this. Please contact us for further information.
 
Q: What happens if my pet gets sick or injured whilst I am away?


A: As part of our process we collect details from you on your regular or preferred vet and will seek your written permission to allow us to take your pet/s to the vet should we believe they are unwell or have been injured whilst you are away. Any vet fees will be payable by you and there will be a fee attached should this situation arise. This will be discussed with you further should you wish to employ the services of ACT Pet Care.


Q: Can I get notified of my pets conditions while I am away?


A: Yes, we will provide SMS notifications every time we conclude our visit, as well as any concerns we may have.


Q: My pet requires medication, are you able to service my pet?


A. Yes. We will happily medicate your animals as you require, however we will require a very precise instruction on this procedure. We will also not proceed if any pet carer's safety becomes compromised, or feels threatened. There is a $5 surcharge for medication for the entire service period.

ACT Pet Care